Returns & Exchange Policy
Returns Policy
If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Enova Mart Contact or Submit Return From . Return request must be raised within 7 days from the date of delivery.
Makeup, Fragnance, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shape wear, Food Supplements
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Enova assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
See below to find out which products cannot be returned:
Product Return:
- If the product has been used, then the return is not applicable!
- The product can be returned, if the product is not used, then it can be returned within 7 days.
- In that case, the return charge will be borne by the customer.
Exchange Policy:
- If the product is used, then the product can be exchanged for another product, in which case the initial 50% of the product price will be deducted and the remaining 50% of the price can be exchanged for another product.
- In that case, the delivery charge for the exchange will be borne by the customer.
Refund Policy
Refund Policy
- The processing time of your refund depends on the type of refund and the payment method you used.
- The refund period / process starts when Enova Mart has processed your refund according to your refund type.
- The refund amount covers the item price and shipping fee for your returned product.
Refund:
- After requesting for a return, the refund process will start after the Enova Mart rider collects the product.
- The price of the returned product will be refunded within 24-72 hours of the product being returned.
